On Arrival

A warm ‘Team Parkway’ welcome from our Patient Experience Coordinators awaits you on arrival. It sets the tone for our relationship and signals to you that you’re in the absolute best hands. This is the start of our journey together in which our only objective is to get you back to the life you want and reach those performance goals.

Your Story

Importantly, it also marks the start of our getting to know you better. So, inevitably there are some forms to fill out, but rest assured, these are not just ‘admin’. The information you provide about yourself and your health is of critical importance. It gives our therapists and practitioners an at-a-glance picture of you and provides a starting point to assess the safety and appropriateness of any treatment options. It also allows our Patient Experience Coordinators to help direct you to the most appropriate individual.

Sometimes the best solution is based on an available appointment time, or at other times when it is essential to be immediately directed to the right people.

It also provides a constant source of reference to your assigned treatment partner and a common point of reference for the whole team to review and share their expert knowledge and ensure insurance claims are processed correctly with as few headaches as possible.

When assessing an injury it’s important that we can see the area(s) involved. Please note that we have gowns and clean shorts available as well but many of our clients prefer to bring their own along